Privacy Policy
Last Updated: June 24, 2026
1. Information Collection
Info Network Solutions ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Info Network Solutions. We collect information necessary to provide our IT consultancy, managed services, and security solutions.
Types of data collected include:
- Corporate contact details (Name, Title, Company, Email, Phone)
- Technical infrastructure data required for audits and deployment
- Usage data from our proprietary management portals
2. Data Security & Storage
We implement robust, enterprise-grade security measures to protect your data. All client data is encrypted at rest using AES-256 and in transit via TLS 1.3. We utilize SOC 2 Type II compliant data centers for hosting our infrastructure.
gpp_good Data Processing Addendum (DPA)
For clients operating within the EU or processing EU citizen data, our standard DPA incorporating Standard Contractual Clauses (SCCs) is available upon request.
3. Third-Party Sharing
We do not sell, trade, or rent your identifiable information to third parties. We may share generic aggregated demographic information not linked to any personal identification regarding visitors and users with our business partners, trusted affiliates, and advertisers.
Terms & Conditions
1. Acceptance of Terms
By engaging Info Network Solutions for IT services, accessing our portals, or utilizing our software tools, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
2. Service Level Agreements (SLA)
Service delivery parameters, including uptime guarantees, response times, and resolution targets, are defined in the specific Master Services Agreement (MSA) or Statement of Work (SOW) executed between Info Network Solutions and the Client. In the event of a conflict between these general terms and an executed MSA, the MSA shall govern.
3. Intellectual Property
All methodologies, software, scripts, documentation, and processes utilized or developed by Info Network Solutions during the provision of services remain the exclusive intellectual property of Info Network Solutions, unless explicitly designated as "Work for Hire" in a signed SOW.
4. Limitation of Liability
To the maximum extent permitted by applicable law, Info Network Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption, arising out of or in connection with the services provided.
Cancellation & Refund Policy
Due to the nature of B2B IT consultancy, software licensing, and managed services, our cancellation and refund policies are structured to reflect the upfront resource allocation required for enterprise engagements.
Managed IT Services & Retainers
Monthly managed services agreements require a minimum 30-day written notice for cancellation, unless otherwise specified in the client's MSA. Services will be billed prorated up to the final day of the notice period. No refunds are provided for partial months previously billed and rendered.
Project-Based Consulting
For project-based work governed by a Statement of Work (SOW):
- Deposits are non-refundable once project kickoff has occurred.
- If a project is cancelled mid-flight, the client is responsible for payment of all hours worked and expenses incurred up to the date of cancellation notice.
- Deliverables completed up to the cancellation date will be handed over to the client upon final payment.
Software & Hardware Procurement
Hardware purchases and annual software licenses procured on behalf of the client are non-refundable once the order has been processed with the distributor or vendor. Hardware returns due to defect are governed by the respective manufacturer's warranty.